Consumer Contact has nearly 40 years of experience delivering quantitative data collection (field and tab) services for both telephone and online surveys. With some 80 full-time staff and more than 1,200 interviewers, we complete over 1,000,000 consumer and business interviews each year. That puts us among the Top 10 largest data collection companies in North America.

Dedicated access lines link 470 CATI stations across our five call centers. Because all lines are configured to route through one centralized data center, clients enjoy the efficiency of single source programming and data collection plus IT and client support in one location - resulting in increased quality and security.

Consumer Contact has a unique new facility in our telephone collection operations, which we refer to as Voice of the Customer (VoC), that will allow us to record, monitor and play back our CATI interviews at the question level. With VoC, clients experience a higher ROI on their survey design.

You don’t succeed for nearly four decades in the data collection business without demonstrable management experience and, with Consumer Contact, you can place your trust in our Project Management teams which boast combined experience of more than 150 years.

While the bulk of our interviews are conducted in English, French and Spanish, we have also executed projects in Cantonese, Mandarin, Punjabi, Italian and Portuguese. We offer particular expertise in Customer Satisfaction, Continuous Tracking, Business studies and Net Promoter  Score Programs.

Consumer Contact actively supports associations that promote high standards and improved research practices. The company is a member of CASRO and is a “Gold Seal” Accredited Member of MRIA. Our employees serve on the Boards and Committees of those two organizations as well as supporting MRA, CMOR and ESOMAR.

When it comes time to choose a partner for your next online  or telephone data collection project, call Consumer Contact. Our credentials and capabilities will deliver a level of quality like no other.