Client Service Project Director

As a Client Service Project Director, you will serve our clients needs by meeting their requirements in a professional and timely fashion, producing a product of highest quality.

RESPONSIBILITIES

• Manage client projects from inception to final delivery.

• Manage overall client relationships with ongoing revenue generating responsibilities.

• Liaising with all operational areas within the organization.

• Ensure that interviewers are able to interview effectively by modifying clients' questionnaires as necessary to create clean, easy to follow instruments designed to minimize error.

• Ensure online questionnaires are developed in a manner to engage panellists, offer clients creative questionnaire set-up and recommend design elements.

• Ensure that all internal departments have the documentation and information necessary to guarantee correct and on time completion of each project through all of its phases.

• Ensure a study is progressing in timely and efficient manner by monitoring study progress, following up with various departments handling the project and with the external client.

• Ensure the client always receives excellent service by keeping abreast of CATI, Tabulation, Online and other operational advancements and/or changes in technology.

• Cost control responsibilities on all studies.

QUALIFICATIONS:

• Excellent communication, organizational and interpersonal skills.

• Minimum Education Requirement: University or College Degree

• Working knowledge of Word, Excel, Power Point is essential.  DASH, SPSS and mystery shop project experience would be an asset.
   
• Familiarity with Census and Statistical terminology.

• Ability to handle multiple tasks; detail-oriented; work well as a team member.

Consumer Contact offers a highly competitive base salary, benefits and an attractive profit sharing program.

If you are interested in this challenging and rewarding career opportunity, please respond by
Friday June 18, 2010 with cover letter and resume to:

Vindra Maharaj
1220 Sheppard Avenue East, Suite 201
Toronto, ON
M2K 2S5
job-postings@consumercontact.com  (please include “Project Director” in the subject line)