Resources

Consumer Contact ULC Becomes First Net Promoter® Loyalty Partner in Canada

Press Releases, Published on April 4th, 2009

Consumer Contact ULC is pleased to announce that it has become a Net Promoter® Loyalty Partner, enabling the company to provide clients with certified Net Promoter® measurement and tracking metrics.“We are very excited to become the fir…

Outsourcing Telephone Data Collection - Option or Necessity?

Whitepapers & Case Studies, Published on February 21st, 2009

Outsourcing Telephone Data Collection - Option or Necessity?Don Ambrose, Chairman, Consumer Contact ULCOverviewTelephone research is going to shrink dramatically over the next few years as more of the price-sensitive work migrates to the internet. Ho…

Cell-Only Households - A Growing Concern For Telephone Surveys

Articles, Published on February 21st, 2009

With the increasing popularity of cell phone plans that offer unlimited inbound and local outbound calling, more households are opting to forego a landline and rely solely on a cell phone for voice communication. This could present a problem for tele…