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Derek BildfellPresident and CEODerek joined Consumer Contact as President in 2005. He has over 20 years of sales and marketing experience, including managing global marketing and business development teams within IBM Software Group. Most recently, Derek was the COO of a leading edge software consulting company. Derek has a B.Sc in Chemical Engineering from Queen's University in Kingston, Ontario and an MBA from Duke University in Durham, North Carolina. Email: derek.bildfell@consumercontact.com
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Don AmbroseChairmanHolding a B.Sc. in Experimental Psychology from the University of Alberta, Don has been active in the marketing research community for over 40 years. Don’s background includes 5 years as a “full service” supplier at a major marketing research company and 9 years as a marketing research “buyer” at two financial institutions. He was President of Consumer Contact from 1979 to 2001 and assumed the role of Chairman in 2002. Email: dambrose@consumercontact.com
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Gord RipleyVice President, Business DevelopmentGord leads the Business Development team to ensure the continued growth of the Consumer Contact and ResearchByNet businesses. Gord is also a member of the MRIA-RAC Council. A graduate of Dalhousie University in Sociology, Gord has held data management and client service responsibilities at Consumer Contact since 1992. Prior to this he worked in Transportation Research and Demand Forecasting at the Ministry of Transportation, Ontario. Email: gripley@consumercontact.com
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Karen Bradley
Vice President, OperationsKaren is responsible for the ongoing operation and manpower development of Consumer Contact’s data collection facilities including four Call Centers with 340 CATI stations.A graduate of George Brown College with a diploma in Marketing and Business Administration, she joined Consumer Contact in 1979. Karen has hands on experience in virtually every facet of field and data processing operations and has held key management positions in production, field, tabulation and client service. Email: karen@consumercontact.com
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Javier PazVice President, Finance and AdministrationJavier is responsible for all Accounting and Finance functions at Consumer Contact, along with Quality Control, Human Resources Coordination and Office Services. A graduate of Pacifico University in Lima, Peru and a Certified General Accountant (CGA), Javier joined Consumer Contact in 1990. Email: jpaz@consumercontact.com
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Mike ArnoldVice President, Information TechnologyMike ensures that Consumer Contact has the software, hardware, communications and information systems in place to provide its clients with the most up to date services available. Consumer Contact operates a virtual call center and computing enviroment with over 99.9% up-time reliability. A graduate of University of Waterloo in Mathematics, Mike joined Consumer Contact in 1994 and has worked in the CATI Programming and Tabulations departments. Email: mike@consumercontact.com
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