Yours is No Easy Task
Gain a client's confidence, advise them on best practice research methodology, create a survey designed to strike at the heart of a key business or consumer brand issue... and then, place responsibility for the collection of your client's data into the hands of an outside firm.
The Trust Required to Make That Hand-Off is Enormous
When you choose to work with Consumer Contact, you can put your trust in the data collection specialists. For 37 years we've been North America's premier 'Data Collection' supplier with a proven record of long-term customer relationships and worry-free execution of quantitative consumer and business surveys. You can have confidence in our expertise.
Our Expertise equals your Confidence
Consumer Contact's core strength, and only interest, is data collection and tabulation. By not diluting our focus we are able to constantly innovate, to improve the science of data collection and... the integrity of your data.
Our industry-leading interviewer training and quality control programs guarantee the highest standards. Every new project is put through an intensive pre-testing protocol. Remote monitoring is available to you, or your client, at any time. Every CASRO standard is met or exceeded.
All Consumer Contact interviewers participate in a unique incentive program that rewards individual performance. You can have confidence that our entire organization is working to advance the objectives of your project.
Our Capacity & Speed equals Your Control
We operate four advanced call centers, totaling 320 CATI stations, all connected through a central server. So whether your study is large or small you can depend on seamless communication, speed and control.
Our call management and quota control capabilities are among the most advanced in the business. We manage over 500 data collection projects per year.
Our sophisticated online survey software and our extensive sample capabilities allow us to deliver the quality results you need.
While interviewing or online data collection is in progress, you can access up-to-date call disposition reports and/or top line results directly online. And our call reporting flexibility means each report is fully customized to give you precisely the information you need.
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Consumer Contact has grown through successful long-term partnerships with research companies and consultants who value the depth of experience, quality of work and total service mindset that we bring to each survey.
Many of our clients work with Consumer Contact as if we were their own, in-house operations department. They interface with our staff at every level, just as if we were "down the hall." Other clients prefer the convenience of a single point of contact. In either case, every study is coordinated by a senior project director to ensure that you get a consistently high level of service through each step of the process.
Our Success equals Your Power
After 37 years in business, Consumer Contact remains committed to the accuracy, quality and timely delivery of your data files and tabulations. Data files are fully cleaned and downloaded to you in your choice of format. Tables can be supplied in hard copy or by electronic transfer.
We conduct nearly 1,000,000 interviews per year in English, Spanish, French, Cantonese and Mandarin. Consumer Contact is clearly an industry leader and should be your partner in survey data collection.
