Telephone

With 360 CATI stations in 4 locations, Consumer Contact is able to turn around large and small telephone surveys fast, accurately and cost effectively.

Online Data Collection

ResearchByNet, our secure online survey technology and Panel Management methodology, allows us to maintain the standards and online data quality you expect from Consumer Contact. Our trademaked Quality Triggers ™ assure the highest level of data integrity. To learn more about ResearchByNet, click here.

Telephone/Online Combinations

A customized e-mail message can be sent to a business respondent while the telephone interview is still in progress. The respondent can click on the embedded link to complete part of the interview online

Telephone/Fax/Mail Combinations

With our automated fax capability, a customized fax message can be sent to a business respondent while the interview is still in progress. The respondent can respond by fax to our toll free fax number.

Telephone surveys combined with mail or courier shipments of exhibits/follow-up questionnaires are conducted all across North America. All courier/mail shipments to U.S. respondents leave from and return to our Chicago location. Courier/mail shipments to Quebec respondents leave from and return to our Montreal location.

Regardless of the methodology, traditional or online, Consumer Contact remains committed to the quality that our clients have come to know and trust for 37 years.