Sampling

Consumer Contact enjoys working relationships with major sample suppliers in the United States and Canada. The sample most appropriate for your project can be sourced and downloaded electronically, normally same or next day.

For CATI consumer projects in Canada, we maintain an in-house RDD sample frame that provides proportionately representative samples at very low cost.

Our Online Canadian Consumer Panel is at 250,000 and growing. We also have access to partner panels in more than 200 countries.

Translation/Languages

Consumer Contact regularly conducts interviews in English, Spanish, French, Cantonese and Mandarin - and can work in many other languages as required. All questionnaire translations are thoroughly tested by field staff before interviewing starts. Consumer Contact also recommends that the end-user client be given the opportunity to test translations, particularly when technical or industry-specific terms are being used.

Pre-Testing

All new questionnaires are thoroughly pre-tested by Consumer Contact at no extra charge. Any problems or questions are reviewed and resolved with the client prior to the start of interviewing.

Briefing

All interviewers are thoroughly trained on each project they work on. The Project Managers lead the interviewers through a written brief followed by test survey. Clients are welcome to participate in the briefing either on-site or remotely.

Monitoring

Clients can monitor either on-site or by dialing in from anywhere in the World. Clients can choose DVR sampling for additional monitoring flexibility.